Terms & Conditions

Welcome to Spy Baby. By accessing or purchasing from our website (www.spybaby.com.au), you agree to the following Terms and Conditions. Please read them carefully before using our site or placing an order.

These terms outline the rights and responsibilities between you (the customer) and Spy Baby Pty Ltd (ABN [insert ABN]) regarding all transactions, use of the site, and related services.

1. General Information:

• This website is operated by Spy Baby Pty Ltd, based in Sydney, NSW, Australia.
  
• Throughout the site, the terms “we”, “us” and “our” refer to Spy Baby.
  
• By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms and Conditions.
  
• Spy Baby reserves the right to update, modify, or change these Terms and Conditions at any time without notice. Continued use of the site indicates acceptance of any updated terms.
  

2. Products and Availability:

• We make every effort to display accurate product information, descriptions, and pricing on our website.
  
• All prices are in Australian Dollars (AUD) and include GST where applicable.
  
• Product availability is subject to change without notice. If an item becomes unavailable after you place an order, we will contact you to arrange an alternative or issue a refund.
  
• Images are for illustrative purposes only. Actual colours or packaging may vary slightly.
  

3. Orders and Payment:

• Orders are only confirmed once payment has been successfully received.
  
• Accepted payment methods include Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shopify Payments.
  
• Spy Baby reserves the right to cancel or refuse any order if we suspect unauthorised, fraudulent, or illegal activity.
  
• Once an order has been placed, we cannot guarantee amendments or cancellations before dispatch.
  

4. Shipping and Delivery:

• All orders are shipped from Sydney, NSW, and we currently ship within Australia only.
  
• Orders are processed within 1–2 business days. Delivery times vary depending on your location and selected shipping method.
  
• Full details are available in our Shipping & Delivery Policy.
  
• Spy Baby is not responsible for delays outside our control (including weather events, courier delays, or postal disruptions).
  

5. Returns and Refunds:

• Returns and exchanges are accepted in line with our Returns & Refunds Policy.
  
• Items must be returned unused and in original packaging, unless faulty.
  
• Nothing in these terms limits your rights under Australian Consumer Law.
  

6. Warranty:

• All Spy Baby products include a one-year limited warranty covering manufacturing faults and defects under normal use.
  
• This warranty does not cover damage caused by misuse, improper installation, or unauthorised modification.
  
• For more details, please refer to our Warranty Policy.
  

7. Limitation of Liability:

• The Spy Baby Car Monitor and related products are driver-assistance tools only. They are not safety or crash-prevention devices.
  
• Spy Baby is not liable for any accidents, injury, loss, or damage resulting from distraction, misuse, improper installation, or failure to follow product instructions.
  
• To the maximum extent permitted by law, Spy Baby’s total liability shall not exceed the original purchase price of the product.
  
• This limitation does not exclude or restrict your statutory rights under Australian Consumer Law.
  

8. Intellectual Property:

• All content on this website, including images, logos, product descriptions, graphics, and text, is the property of Spy Baby Pty Ltd.
  
• No part of this website may be copied, reproduced, or used without prior written consent.
  

9. Privacy and Data Protection:

• Spy Baby respects your privacy. Personal information is collected, stored, and used in accordance with our Privacy Policy.
  
• By using our site, you consent to the collection and use of your information as described in that policy.
  

10. Governing Law:

• These Terms and Conditions are governed by the laws of New South Wales, Australia.
  
• Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales.
  

11. Contact Information:

For questions about these Terms and Conditions, please contact us:

Spy Baby Pty Ltd

Sydney, NSW, Australia

Email: info@spybaby.com.au

ABN: 26691167245

By shopping with Spy Baby, you agree to these Terms and Conditions and confirm that you have read and understood our policies. Our goal is to make every interaction safe, transparent, and positive for parents everywhere.